Welcome to eCampusBuddy ("eCampusBuddy," "Platform," "we," "our," or "us").
eCampusBuddy is an integrated education management platform designed to simplify and streamline the academic, administrative, operational, and financial functions of educational institutions. Through a unified platform, institutions can manage student admissions, learning management, finance, payroll, procurement, inventory, hostel operations, transportation, and other campus services while maintaining security, transparency, and operational efficiency.
We understand the importance of protecting personal information and are committed to handling it responsibly. This Privacy Policy explains how we collect, use, store, protect, and share your information when you access or use the eCampusBuddy Platform.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all personal information processed through the eCampusBuddy Platform, including information collected through:
This Policy applies to all users of the Platform, including prospective students, students, parents or guardians, faculty members, employees, administrators, vendors, contractors, and other authorized users.
For the purpose of this Privacy Policy:
Personal Information means any information that identifies or can reasonably identify an individual, such as name, contact details, identification numbers, or other personal data.
Processing refers to any operation performed on personal information, including collection, storage, use, sharing, updating, or deletion.
Institution means the educational organization using the eCampusBuddy Platform.
User refers to any individual accessing or using the Platform.
The type of information we collect depends on your role within the Platform and the services provided by your Institution.
Personal Information
We may collect information such as:
Academic Information
To support educational services, we may process:
Financial Information
Where applicable, we may process information related to:
Payment card information is processed securely through authorized payment service providers and is not stored by eCampusBuddy unless required by law or contractual obligations.
Operational Information
Depending on the modules enabled by your Institution, we may also process information relating to:
Technical Information
When you use the Platform, certain information is collected automatically to maintain security and improve performance, including:
We collect information in several ways depending on how you interact with the Platform.
Information You Provide
You may provide information when you:
Information Provided by Institutions
Educational institutions using eCampusBuddy may upload or maintain information relating to students, faculty, employees, vendors, and institutional operations as part of providing educational and administrative services.
Information Collected Automatically
Certain technical and usage information is collected automatically when you access the Platform to support authentication, security monitoring, troubleshooting, and service improvement.
Information from Third Parties
Where authorized, we may receive information from trusted third-party providers such as payment gateways, identity providers, cloud hosting services, email and SMS providers, or other systems integrated with the Platform.
We use your information only for legitimate educational, operational, and legal purposes. This includes:
We do not use your personal information for purposes unrelated to the services provided by your Institution without an appropriate legal basis or your consent where required.
eCampusBuddy processes personal information only where there is a valid legal basis to do so. Depending on your location and the services provided, we may process your information to:
Where consent is the basis for processing, you may withdraw it at any time, subject to legal or contractual obligations that require us to retain certain information.
eCampusBuddy uses cookies and similar technologies to enhance your experience, improve platform performance, and maintain security.
Cookies are small text files stored on your device that help the Platform recognize your browser and remember your preferences.
We may use the following types of cookies:
Essential Cookies
These cookies are necessary for the Platform to function properly. They enable features such as user authentication, secure sessions, and access to protected areas of the application.
Functional Cookies
These cookies remember your preferences, such as language settings and user interface configurations, to provide a more personalized experience.
Analytics Cookies
Analytics cookies help us understand how users interact with the Platform, allowing us to improve usability, performance, and overall user experience. The information collected is generally aggregated and does not directly identify individual users.
Security Cookies
Security-related cookies help detect suspicious activities, prevent fraudulent access, and protect user sessions.
You may configure your browser to refuse cookies; however, doing so may affect certain features and functionality of the Platform. You can manage your cookie preferences in your browser settings or on our Cookie Policy page.
We respect your privacy and do not sell or rent your personal information to third parties.
Your information is shared only when necessary to provide our services, support institutional operations, comply with legal obligations, or protect the security of the Platform.
We may share information with:
Your Educational Institution
Information is shared with your Institution to facilitate admissions, academic management, financial operations, learning activities, hostel and transportation services, and other authorized institutional functions.
Authorized Users
Access to personal information is limited to authorized faculty members, administrators, employees, and other personnel who require the information to perform their official responsibilities.
Service Providers
We work with trusted third-party service providers who support our operations, including:
These providers process information only on our behalf and are contractually obligated to protect your information.
Legal and Regulatory Authorities
We may disclose personal information where required by law or in response to valid requests from courts, regulatory authorities, law enforcement agencies, or other government bodies.
We may also disclose information where necessary to protect the rights, safety, or property of our users, educational institutions, or eCampusBuddy.
eCampusBuddy follows the principle of Role-Based Access Control (RBAC) to ensure that users can access only the information necessary for their responsibilities.
Depending on your role, access may be granted to specific modules and information relevant to your responsibilities. For example, students can access their own academic records, parents may view information relating to their child, faculty members can manage courses and assessments, while administrators have access to institutional management functions.
Access permissions are managed by the respective educational institution and may be updated as responsibilities change. User activities are logged to support accountability, security monitoring, and audit requirements.
The Platform may integrate with trusted third-party services to provide specific functionalities, such as:
These third-party providers operate under their own privacy policies and are responsible for the processing of information within their respective services. We encourage users to review the privacy policies of these providers where applicable.
Depending on the hosting environment and services used by your Institution, your information may be processed or stored in countries other than the country where it was originally collected.
Where international transfers occur, eCampusBuddy takes appropriate measures to ensure that your information remains protected. These measures may include contractual safeguards, secure data transmission, access controls, and compliance with applicable data protection laws.
We strive to ensure that all international transfers are conducted in a manner that maintains an appropriate level of protection for personal information.
Protecting your personal information is a core commitment at eCampusBuddy. We implement appropriate administrative, technical, and physical safeguards to protect information against unauthorized access, alteration, disclosure, misuse, or loss.
Our security program is designed around industry-recognized best practices and is continuously reviewed to address evolving threats and business requirements.
Security measures may include:
Although we take reasonable steps to protect personal information, no method of transmission over the Internet or electronic storage is completely secure. Users are encouraged to protect their login credentials, use strong passwords, and immediately report any suspected unauthorized access.
Users are responsible for maintaining the confidentiality of their account credentials.
To help protect your account, we recommend that you:
eCampusBuddy will never request your password through email, phone calls, or unsolicited communications.
We retain personal information only for as long as necessary to provide our services, fulfil contractual obligations, comply with applicable laws, resolve disputes, and enforce our agreements.
The retention period may vary depending on the type of information and the legal or operational requirements of the educational institution. For example, academic records, financial information, payroll records, and audit logs may be retained for different periods based on applicable regulations and institutional policies.
When personal information is no longer required, it is securely deleted, anonymized, or archived in accordance with applicable legal and business requirements.
eCampusBuddy is designed primarily for use by educational institutions and may process personal information relating to minors as part of delivering educational services.
Where information relates to children, it is processed under the authority of the respective educational institution and in accordance with applicable laws governing children's privacy and data protection.
Parents or legal guardians may contact the educational institution regarding access to, correction of, or concerns relating to their child's personal information.
We do not knowingly collect personal information directly from children outside the educational services provided through authorized institutions.
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information.
These rights may include the ability to:
To exercise these rights, users should generally contact their educational institution, which acts as the primary administrator of student and employee information. Where appropriate, requests may also be submitted directly to eCampusBuddy using the contact information provided in this Privacy Policy.
Some requests may be subject to legal, contractual, or institutional obligations that require us to retain certain information.
eCampusBuddy maintains processes for identifying, assessing, responding to, and recovering from security incidents that may affect personal information.
In the event of a confirmed data breach, we will:
We continuously review security incidents to improve our controls and strengthen the resilience of the Platform.
eCampusBuddy is designed to support educational institutions in meeting applicable privacy and information security obligations.
Depending on the services provided and the jurisdictions involved, the Platform may support compliance with applicable laws and standards, including:
Compliance responsibilities may vary depending on the role of the educational institution and applicable legal requirements.
We may update this Privacy Policy from time to time to reflect changes in our services, applicable laws, technology, or business practices.
When significant changes are made, we will update the "Last Updated" date at the beginning of this Policy and, where appropriate, notify users through the Platform or other suitable communication channels.
We encourage users to review this Privacy Policy periodically to stay informed about how their personal information is collected, used, and protected.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, you may contact us using the details below.
eCampusBuddy
Email: support@ecampusbuddy.com
Website: www.ecampusbuddy.com
Shams Business Center, Sharjah Media City, Al Messaned, Sharjah, UAE
254 Chapman Rd, Ste 208 #23347, Newark, Delaware 19702, US
55 Davis Square, 3rd Floor, Somerville, Massachusetts 02144, US
+1 302 525 2150
Mon–Fri: 10am–5pm | Sat–Sun: 10am–1pm
If you are a student, parent, faculty member, or employee of an educational institution using eCampusBuddy, you may also contact your Institution's administrator or designated privacy contact for matters relating to your personal information.
In accordance with applicable privacy and data protection laws, eCampusBuddy has designated a Grievance Officer to address privacy-related concerns and requests.
You may contact the Grievance Officer regarding:
Grievance Officer
Email: grievance@ecampusbuddy.com
Response Time: We will acknowledge your request promptly and make reasonable efforts to respond within the timelines required under applicable laws.
This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which eCampusBuddy operates, unless otherwise required by applicable data protection legislation.
Where the Platform is used by institutions in multiple jurisdictions, the processing of personal information may also be subject to additional local privacy and data protection laws.
By accessing or using the eCampusBuddy Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, storage, and disclosure of your personal information as described herein.
Where the Platform is used on behalf of an educational institution, your use of the Platform is also subject to the Institution's applicable policies, procedures, and terms governing the use of its services.
If you do not agree with this Privacy Policy, you should discontinue use of the Platform and contact your educational institution if you have questions regarding the processing of your personal information.
At eCampusBuddy, we are committed to protecting your privacy and handling your personal information responsibly. We collect only the information necessary to deliver secure and efficient educational services, use it for legitimate academic and administrative purposes, protect it through appropriate security measures, and share it only where required to provide our services or comply with legal obligations. We continually review our privacy and security practices to support a safe, transparent, and trusted experience for educational institutions and their users.